* As a direct result of the coronavirus (COVID-19) pandemic, production and delivery times can be delayed by up to 5 business days than the time frame below. While all orders will get delivered, we cannot guarantee delivery by a certain date.
We wish you and your family good health, and the very best.
We suggest all customers plan coming occasion gifts as soon as possible. Our recommendation date for Father's Day is before June 5th. Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind.
1. Estimate Time Of Arrival
We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:
- Production time: The time when your order waits in the production queue until being produced. Our production timeline may shift daily depending on the overall order volume.
- Shipping time: From the time the package is handed over to the shipping carrier to when it arrives at its destination.
|Product||Production Time (Business day)||US & EU Shipping Time (Business day)||Rest Of World Shipping Time (Business day)|
|Poster||4 - 6 days||5 - 8 days||8 - 12 days|
|Canvas Print||6 - 8 days||5 - 8 days||8 - 12 days|
|Framed Canvas||6 - 8 days||5 - 8 days||8 - 12 days|
|Area Rug||10 - 14 days||5 – 8 days||8 - 12 days|
|Round Mat||10 - 14 days||5 – 8 days||8 - 12 days|
|Metal Sign||10 - 14 days||5 - 8 days||8 - 12 days|
* In peak season, your parcel may arrive later than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.
* The above time frame is only applied for orders to the US with the standard shipping method.
* If your order needs detailed modifications, it may take a few days for our designer to make customization, design time will depend on the complexity of the request. Please kindly add this amount of time to the “Production time”
2. Shipping Fee
- Orders to the US
Economy shipping fee is $6.95 and it's free for all orders over $80.
Express shipping (2-3 business days) is $25 for all orders.
- International shipping
We offer international shipping for most of our products except for Pillow and Acrylic Print.
The estimated shipping fee for international orders is $6.95 to $49.95 depending on the product and destination country.
Specific shipping charges for your order will be calculated and displayed at Checkout.
3. Track Order
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 3-5 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
The tractor page updates in real-time as the status of the shipment changes. Possible statuses are:
* Confirmed - An order was created, but it has not been shipped or fulfilled yet.
* On its way - The order was marked as fulfilled or partially fulfilled, and the shipment is in transit.
* Out for delivery - The shipment arrived in your area and will be delivered to you soon.
* Delivered - The order was marked as delivered by the carrier.
* Attempted delivery - The carrier attempted to deliver the shipment to the destination address but was unsuccessful.
4. Change Shipping Address
You can change the shipping address of your order within 4 hours after placing the order.
To change the shipping address, please contact us as soon as possible when you want to change the shipping address
We are only able to make changes to your order if it has not yet entered the production queue.
We also cannot change your shipping address from a domestic US location to an International address, and vice versa.
5. Report Delivery Issue
If it is over your estimated arrival date or there is any shipping issue with your order, a request needs to be submitted within 20 days from the delivery date or 45 days from the order date to qualify for credit or replacement. Please contact us here and we will take care of this for you.
For detailed information, please check our Return Policy.
6. Incorrect Shipping Address
Make sure you provide the correct address (including apartment number in case of building and PO box is not recommended for large items such as canvas, frame print,..) at checkout because we are not responsible if your order gets delivered to the wrong address.
Please contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel. After that, we can't be responsible if that parcel gets lost, stolen, or damaged.
7. Refunds, Returns, and Exchanges
When receiving your package, if there is any issue such as a damaged item, incorrect or defective item, or missing item… please submit a contact form with an image attached for proof here and we will take care of this for you.
For detailed information, please check our Return Policy.
8. Other shipping & delivery information
* Shipping multiple orders
Multiple orders placed on the same day cannot be combined.
* Shipping to multiple locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address
* Shipping orders include multiple items
For logistical reasons, items in the same purchase will sometimes be sent in separate packages. There’s no extra charge for this.
* Where do we ship your order from?
We ship all orders from our factory partner in the US.
* Shipping carriers